Future Ordering are providing a digital ordering platform for global restaurant brands, and for almost 10 years been working restlessly to create a platform to disrupt the global Food and Beverage industry. Today, Future Ordering are running in ten countries with millions of transactions per month and have attracted restaurant brands such as Max Burgers, Sushi Yama, Burger King, Pizza Hut, and KFC.

Future Ordering is growing in the European markets and we are looking to strengthen their project management and service delivery team. Future Ordering are seeking a driven and detail-oriented Service Delivery and/or Project Manager to join their exceptional team. You will be at the forefront of ensuring the seamless delivery of their services and the successful execution of their projects. You will collaborate with cross-functional teams, manage client relationships, external partners, and drive projects to completion with precision and excellence.

Responsibilities

• Lead delivery of their services and projects, ensuring quality and that stakeholders requirements are met
• Maintain and enhance customer satisfaction by addressing and resolving service issues promptly
• Provide feedback and improvement suggestions to the Future Ordering platform
• Develop and implement improvements to existing plans and strategies
• Serve as the primary point of contact for clients, maintaining strong, positive relationships
• Conduct regular reviews and reporting with clients to ensure alignment and satisfaction

Requirements

• Experience from a similar role, preferably with technical background
• Excellent time management and organizational skills
• Strong customer service, project management, and quality control skills
• Fluent in English

What you would get at Future Ordering

• A fair and competitive salary.
• Secure employment with retirement savings and pension plans, private health insurance, and self-improvement benefits.
• Flexible workplace with the ability to work from home and on-site in any combination, depending on your situation and preferences.
• Training during working hours and competitive wellness allowance.
• 30 days of paid leave.
• A collaborative workplace culture that encourages curiosity and taking responsibility.

Future Ordering are embracing you just like you are

At Future Ordering, the team and culture are their absolute greatest asset. They strive for diversity, and they welcome all applications regardless of gender, gender identity, ethnicity, background, religion, sexual orientation, age, or functional variation.

Future Ordering are fostering a culture of curiosity, problem-solving, communication, and sharing their skills with each other to reach their goals together as a team. They support each other, evolve, and grow together. Read more about Future Ordering here.